At Peke Waihanga, we're committed to helping people participate in life through the provision of prosthetic, orthotic and rehabilitation services. We're looking for an organised and customer-focused Service Coordinator to join our Wellington team.
This is an important frontline role and is often the first point of contact for our clients, whānau and referrers. You'll play a key role in ensuring our clinics run smoothly, supporting clinicians and providing exceptional service to the people we work with.
Job Description
About the role
As our Service Coordinator, you'll have a key role in creating a positive experience for the people who access our services. As the first point of contact for many clients, you'll help people feel welcomed, supported and confident that they're in good hands.
Working alongside a fantastic team of clinicians, technicians and support staff, you'll help ensure our services run smoothly while providing excellent support to both patients and colleagues. No two days are the same, so you'll enjoy variety, be comfortable juggling competing priorities and take pride in finding solutions when challenges arise.
This role is 3 days per week - Monday to Wednesday.
As our Service Coordinator, you'll:
Coordinate client appointments and clinic schedules
Provide a welcoming and professional experience for clients and visitors
Answer phone and email enquiries and direct requests appropriately
Maintain accurate client records and documentation
Support administrative processes, reporting and data entry
Work closely with clinicians and the wider team to ensure services run efficiently
Manage competing priorities and respond to changing demands throughout the day
Desired Skills and Experience
About you
We're looking for someone who:
Is an experienced administrator with strong organisational skills
Enjoys working as part of a team and contributing to a positive workplace culture
Can confidently manage multiple tasks and priorities at once
Has excellent attention to detail and takes pride in getting things right
Has a warm, professional and customer-focused phone manner
Is empathetic, approachable and genuinely enjoys helping people
Brings a positive outlook and remains calm under pressure
Is reliable, dependable and follows through on commitments
Is comfortable working independently while also being a supportive team member
Has good computer skills and can quickly learn new systems
Previous experience in healthcare, administration, customer service or a similar coordination role would be advantageous, but is not essential.
Why join us?
At Peke Waihanga you'll be part of a values-driven organisation that makes a genuine difference in people's lives every day. We offer:
A supportive and welcoming team environment where people genuinely care about each other and the work they do
Meaningful work that helps improve outcomes for clients across Aotearoa
Ongoing learning and development opportunities
23 days annual leave and long service leave
Contribution to health care insurance
Access to wellbeing support through our Employee Assistance Programme (EAP)
Opportunities to connect and collaborate with colleagues across New Zealand
The chance to be part of New Zealand's national provider of prosthetic, orthotic and rehabilitation services
How to apply
If you're a capable administrator who enjoys working in a fast-paced environment and delivering great customer service, we'd love to hear from you.
Send your CV and cover letter via the APPLY button.
For further information, or a job description, email humanresources@nzals.co.nz
