Service Coordinator - Administration and Customer Service
03/07/2025
17/07/2025
Permanent - Full Time
Wellington
Administration and Office
Peke Waihanga provides prosthetic, orthotic, rehabilitation and peer support services across New Zealand. Our vision is 'independent and productive lives for the people we care for'.
Our team of Service Coordinators are the linchpins of our organisation! The Service Coordinator role is key in ensuring we provide a professional, patient-centred service and that the wider team are well supported with timely and efficient administrative support.
Job Description
To be successful in this role you will need to be a team player with excellent communication skills. Working predominantly on the Prosthetics and Rehabilitation side of our business, you will be confident in a fast-paced environment where you interact with a range of people from many different walks of life.
As Service Coordinator you will be the first point of contact for our amputee patients and will assist them with a range of enquiries and requests whilst working effectively with other Service Coordinators to support our Clinical Prosthetics, Rehabilitation team and the Central Regional Manager.
Some of the Service Coordinator’s responsibilities are:
Welcoming amputees and their support people in person, on phone or via email
Assisting amputees with requests for consumable stock items
Supporting the Regional Manager in running effective local and regional clinics
Preparing reports, referrals and type up clinical notes as per policy
Updating our national database as requested by health professionals
Liaison with outside physios, hospitals, GPs and specialists
Desired Skills and Experience
This is an interesting and varied role, and the ideal candidate will be an experienced administrator who stays calm under pressure and has strong organisational skills and attention to detail. You will need to flexible and adaptable with a good sense of humour!
The ideal applicant will be tech savvy, empathetic, and most importantly have a ‘can do’ attitude and a genuine desire to help. This is a fantastic opportunity to work in a fun and supportive environment where we have a real and positive impact to people’s lives.
Peke Waihanga provides a flexible and supportive work environment, our employee benefits include 23 days annual leave per year, health insurance discounts, up to 4% employer KiwiSaver contribution and professional development opportunities.
APPLY
Please send your application via the APPLY button
Email careers@nzals.co.nz for a job description.
Applications close 14 July 2025, unless filled sooner.
