Peke Waihanga provides prosthetic, orthotic, rehabilitation and peer support services across New Zealand. Our vision is 'independent and productive lives for the people we care for'.
Our team of Service Coordinators are the linchpins of our organisation! The Service Coordinator role is key in ensuring we provide a professional, patient-centred service and that the wider team are well supported with timely and efficient administrative support.
To be successful in this role you will need to be a team player with excellent communication skills. Working predominantly on the orthotics side of our business, you will be confident in a fast-paced environment where you interact with a range of people from many different walks of life.
As Service Coordinator you will be the first point of contact for our orthotic patients and will assist them with a range of enquiries and requests whilst working effectively with other Service Coordinators to support our Clinical Prosthetists, Stock team, Rehab team and Prosthetics Manager.
Some of the Service Coordinator’s responsibilities are:
- Welcoming patients and their support people in person, on the phone or via email
- Ensuring information entered into our patient database is accurate and up to date
- Identifying inefficiencies in processes and making recommendations for improvements
- Assisting patients with requests for consumable stock items
- Preparing reports and referrals
- Supporting the prosthetists/orthotists in making appointments
- Scheduling, rostering and running reports
- Providing effective and efficient administrative support to the Clinical Prosthetists and wider team
To be successful in this role you will need to be a team player with excellent communication skills. Working predominantly on the orthotics side of our business, you will be confident in a fast-paced environment where you interact with a range of people from many different walks of life.
As Service Coordinator you will be the first point of contact for our orthotic patients and will assist them with a range of enquiries and requests whilst working effectively with other Service Coordinators to support our Clinical Prosthetists, Stock team, Rehab team and Prosthetics Manager.
Some of the Service Coordinator’s responsibilities are:
- Welcoming patients and their support people in person, on the phone or via email
- Ensuring information entered into our patient database is accurate and up to date
- Identifying inefficiencies in processes and making recommendations for improvements
- Assisting patients with requests for consumable stock items
- Preparing reports and referrals
- Supporting the prosthetists/orthotists in making appointments
- Scheduling, rostering and running reports
- Providing effective and efficient administrative support to the Clinical Prosthetists and wider team
This is an interesting and varied role, and the ideal candidate will be an experienced administrator who stays calm under pressure and has strong organisational skills and attention to detail. You will need to flexible and adaptable with the ability to work in a changing and evolving environment.
The ideal applicant will be tech savvy, empathetic, and most importantly have a ‘can do’ attitude and a genuine desire to help! This is a fantastic opportunity to work in a fun and supportive environment where we have a real and positive impact to people’s lives.
Peke Waihanga provides a flexible and supportive work environment, our employee benefits include 23 days annual leave per year, health insurance discounts, up to 4% employer KiwiSaver contribution and professional development opportunities.
We are looking to fill this position quickly, therefore please send your application as soon as possible!
Please send your application via the APPLY button
Applications close 22 July 2025 (unless filled prior)
